Privacy Policy

Effective Date: January 1, 2026

Guitars Plus (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, contact us, or use our services.

1. Collecting Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

Name
Email address
Phone number
Billing and shipping information
Information related to purchases, inquiries, repairs, consignments, or custom orders

We may also automatically collect limited technical information when you visit our website, such as IP address, browser type, and basic usage data.

2. Using Personal Information

We use personal information for purposes including:

Processing purchases and payments
Responding to inquiries and providing customer support
Managing repairs, consignments, and custom orders
Communicating about products, services, or updates you request
Improving our website, services, and customer experience
Complying with legal and regulatory requirements

We only collect and use personal information that is reasonably necessary for these purposes.

3. Sharing Personal Information

We do not sell, rent, or trade your personal information.

We may share personal information only in the following circumstances:

With trusted third-party service providers (such as payment processors or shipping services) solely to complete transactions or provide services
When required by law, regulation, or legal process
To protect the rights, property, or safety of Guitars Plus, our customers, or others

All third-party service providers are expected to handle your information in a secure and privacy-conscious manner.

4. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve functionality and understand how visitors interact with our site. Cookies may collect non-identifying information such as page views, session duration, or general location.

You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Please note that disabling cookies may affect website functionality.

5. Customers’ Rights

You have the right to:

Request access to the personal information we hold about you
Request corrections to inaccurate or incomplete information
Withdraw consent for certain uses of your information, subject to legal or contractual restrictions
Request deletion of your personal information where applicable by law

To exercise these rights, please contact us using the information below.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, loss, misuse, or disclosure. While no system can be guaranteed to be 100% secure, we are committed to safeguarding your information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective upon posting to this page. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

8. Contact Information

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

Guitars Plus
1118 Blanshard Street
Victoria, BC
Email: guitarsplusvictoria@gmail.com